Education and Services Hub

Course Title:

Course ID:

160924 0501 3695ESH

Course Dates :

16/Sep/2024

 To

21/Sep/2024

Course Duration :

5

Course Location:

London

United Kingdom

Course Fees GBP £ :

Primary Price

£4,555.99

VAT may vary depending on the country where the course or workshop is held

Course Fees USD $:

Advisory Price

$5,829.09

VAT may vary depending on the country where the course or workshop is held

Course Category:

Language Skills for Professionals

Language for Specific Purposes (LSP), Managment, Customer Care, Loyalty, Soft Skills

Course Certified By:

* Professional Training and CPD Programs

* ESHub CPD

United Kingdom

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Course Information

Introduction

The "Mastering Customer Care and Loyalty" course is designed to equip participants with the skills and strategies necessary to excel in customer service and foster long-term customer loyalty.
Through a combination of theoretical knowledge and practical exercises, attendees will learn how to effectively communicate with customers, resolve issues, and create memorable experiences that drive repeat business.
This comprehensive 5-day course will empower participants to deliver exceptional customer service, cultivate lasting customer relationships, and drive business growth through loyalty and advocacy.

Objectives

• Understand the importance of customer care and loyalty in business success.
• Develop essential communication and interpersonal skills for effective customer interactions.
• Learn strategies for handling difficult customers and resolving conflicts with professionalism.
• Implement techniques to create personalized experiences that enhance customer satisfaction and loyalty.

Who Should Attend?

This course is ideal for customer service representatives, frontline staff, sales professionals, and anyone who interacts directly with customers.
It is also beneficial for business owners and managers seeking to improve their organization's customer service culture and drive customer loyalty.

Training Method

• Pre-assessment
• Live group instruction
• Use of real-world examples, case studies and exercises
• Interactive participation and discussion
• Power point presentation, LCD and flip chart
• Group activities and tests
• Each participant receives a 7” Tablet containing a copy of the presentation, slides and handouts
• Post-assessment

Program Support

This program is supported by:
* Interactive discussions
* Role-play
* Case studies and highlight the techniques available to the participants.

Daily Agenda

The course agenda will be as follows:
• Technical Session 08.30-10.00 am
• Coffee Break 10.00-10.15 am
• Technical Session 10.15-12.15 noon
• Coffee Break 12.15-12.45 pm
• Technical Session 12.45-02.30 pm
• Course Ends 02.30 pm

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.

Week 1

Day 1:
Fundamentals of Customer Care
• Introduction to customer care principles and their significance in business.
• Understanding customer expectations and needs.
• Effective communication techniques for building rapport with customers.
• Handling inquiries and providing accurate information.

Day 2:
Managing Customer Interactions
• Strategies for active listening and empathetic responses.
• Dealing with challenging customer situations with professionalism and empathy.
• Conflict resolution techniques for diffusing tense situations.
• Time management skills for handling multiple customer interactions efficiently.

Day 3:
Creating Memorable Customer Experiences
• The psychology of customer satisfaction and loyalty.
• Personalization strategies for enhancing the customer experience.
• Anticipating and exceeding customer expectations.
• Leveraging feedback to continuously improve service quality.

Day 4:
Building Customer Loyalty
• Understanding the factors that influence customer loyalty.
• Implementing loyalty programs and incentives.
• Building long-term relationships with customers through effective follow-up.
• Strategies for turning satisfied customers into brand advocates.

Day 5:
Measuring and Improving Customer Care
• Key performance indicators (KPIs) for evaluating customer service effectiveness.
• Using customer feedback and data analytics to drive improvements.
• Implementing a culture of continuous learning and improvement.
• Developing a personalized action plan for ongoing professional development in customer care.

Please Note : Your £250.00 Deposit will be deducted from the total invoice Amount.
To commence the registration process for your training course, please follow the link provided and proceed with; Upon successful payment, we will promptly contact you to finalize your enrollment and issue a confirmation of your guaranteed placement.